Terms and Conditions for Heaven's Cake

Last Updated: 3rd February 2025

Welcome to Heaven's Cake! These Terms and Conditions ("T&C") govern your use of our online cake ordering website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

1. General Information

• Business Name: Heaven's Cake
• Contact Email: heavenscakemkd@gmail.com
• Contact Number: +918301088697
• Service: We specialize in making and selling homemade cakes.
• FSSAI Registration Number: 21322210000116

2. Ordering Process

• Payment Terms:
  • Full payment is not required upfront for most orders.
  • Advance payment is required for:
    • Large quantity orders or customized designs.
    • High-value or complex requests.
• Payment Methods: Accepted payment methods will be communicated during the ordering process.

3. Delivery

• Delivery is available but not guaranteed at all times. Availability will be confirmed after placing the order.
• Delivery times and applicable fees will be communicated during the ordering process.

4. Refund Policy

• Refunds are available under the following conditions:
  • Preparation Error: If the cake is not prepared as per the order specifications.
  • Contamination: If the cake is contaminated or unsafe for consumption.
• No Refunds for:
  • Damages caused during delivery or by the customer after receipt.
  • Changes in preferences or cancellations after the cake is prepared.
• Full refunds are not guaranteed and will be considered on a case-by-case basis.

5. Customer Information

• Data Collection:
  • We do not collect customer details through our website.
  • Customer information is collected only through social media platforms or phone calls for order processing.
• Privacy: Your personal information will not be shared with third parties without your consent.

6. Sharing Contact Information

• Sharing our phone number (+918301088697) is permitted only for cake ordering purposes.
• Any other use requires prior permission from Heaven's Cake.

7. Limitation of Liability

• Heaven's Cake is not responsible for any damages, losses, or inconveniences caused by:
  • Delivery delays or failures.
  • Customer misuse or mishandling of the product.
  • Events beyond our control (e.g., natural disasters, strikes).

8. Changes to Terms and Conditions

• Heaven's Cake reserves the right to modify these T&C at any time. Changes take effect immediately upon posting on the website.

9. Contact Us

For any questions or concerns regarding these terms, please contact us at:

• Email: heavenscakemkd@gmail.com
• Phone: +918301088697

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Heaven's Cake!